FAQ
Frequently asked questions.
Check out our responses to frequently asked questions from our customers.
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Questions
Good to know.
Why is my grout dirty?
The wrong household cleaning products and equipment put your grout at risk of becoming dirty. Most cleaners leave a sticky residue that attracts and holds the dirt in place. High-traffic areas and areas with prolonged moisture are also reasons grout becomes stained with dirt and mould. See our Care & Maintenance page for more on how to maintain your grout.
Are your cleaning services and products environmentally friendly?
Yes, all of our services and products are both environmentally and family friendly. We use steam technology and antimicrobial cleaners for all of our restoration projects, keeping your pets and children safe.
Can I change my grout colour?
Yes, you absolutely can. Our colour seal application allows us to completely transform your old grout colour, while providing a moisture barrier that prevents mould and mildew from penetrating your grout lines. We have a variety of grout colours available to meet your tile needs.
Are professional grout cleaning services expensive?
Having your tile and grout professionally cleaned will result in a like-new floor, without having to completely replace your tiles and grout. When deciding on the most cost-effective solution, choose a restoration rather than a complete renovation.
What tile and stone surfaces do you work with?
Our background is more than 20 years of installing porcelain, marble, limestone, granite, travertine and glass tile, so we know how each material and its grout should be treated. Tell us what you have and we’ll recommend the right process.
Which areas do you serve?
We’re a mobile team based in Hamilton, covering Stoney Creek, Ancaster, Dundas, Waterdown, Burlington, Oakville, Grimsby and St. Catharines, plus the rest of the Greater Toronto Area, Greater Niagara and Southern Ontario. Not sure if you’re in range? Call (905) 870-7111 or toll-free 1-877-REGROUT.
Are your products safe for children and pets?
Absolutely. We prioritize health and safety by using eco-friendly, non-toxic cleaning solutions, ensuring your home stays clean and safe for families and pets during and after restoration.
What if some of my tiles are cracked or loose?
We replace only the damaged tiles and repair grout in the affected sections, so you don’t need a full re-grout to get the area sound and looking right again.
Can BadGrout help with old or damaged grout?
Yes. We offer grout repair, re-grouting and colour sealing to restore both appearance and durability, bringing your tile surfaces back to life without costly renovations.
Can you restore showers and tub surrounds without a full renovation?
Yes. Our advanced restoration process revives showers, tubs and tile surrounds without demolition, saving time, cost and stress while achieving a like-new look.
Can clean tile help prevent slips and falls?
It can. Soap film, grime and loose or uneven tile all make a floor more hazardous. Cleaning, repairing and protecting the surface removes those hazards, and we also offer a non-slip sealer for floors that get wet.
Is BadGrout an award-winning company?
Yes. Grout Solutions won the HomeStars Best of Award in 2020 and 2021, based on reviews from Hamilton homeowners.
Cleaning & Colour Sealing
Is sealing worth it after a deep clean?
Yes. Unsealed grout starts absorbing spills again right away. A colour seal or clear coating forms a barrier that keeps moisture, dirt and stains at the surface, so everyday cleaning is quicker and mould and mildew have less to hold on to.
How do I deep clean tiles and grout together?
Sweep or vacuum first, apply a safe tile and grout cleaner, scrub grout lines gently, then rinse tiles thoroughly. Follow with sealing for long-lasting protection.
How do I maintain sealed grout?
Clean with mild, non-abrasive cleaners, avoid harsh chemicals and wipe up spills promptly. Squeegee wet shower surfaces. Proper maintenance preserves the seal and keeps grout looking new.
What is grout colour sealing, and why is it important?
Grout colour sealing protects against stains, moisture and bacteria while enhancing the appearance of your tile. It prolongs the life of your floors and makes cleaning easier.
Can grout sealing improve the look of my tiles?
Yes. Colour grout sealing revitalizes grout lines, creating a uniform, clean look and enhancing the overall beauty of your tiled spaces.
How long does grout colour sealing last?
When applied with professional-grade materials, our grout sealing lasts for years, resisting stains, moisture and everyday wear while maintaining its colour and protection.
Does grout sealing prevent future staining?
Yes. Colour grout sealing creates a protective barrier that resists dirt, spills and stains, keeping your grout lines looking clean and fresh longer.
Can you match my grout colour if repairs are needed?
Yes. We colour-match new grout to what’s already there and replace only the damaged sections, so the repair blends in with the rest of the floor or wall.
Can you match the grout colour to my tiles?
Absolutely. We offer customised colour options to perfectly match or complement your tiles, for seamless aesthetics and a polished final look.
Will it work on natural stone?
Colour seal is applied directly to the grout lines of porcelain or ceramic tiles. We do not recommend sealing the grout of natural stone unless the stone itself has been sealed.
How does grout colour sealing prevent mould and mildew?
Our professional sealant blocks moisture from penetrating grout lines, stopping mould and mildew growth and keeping kitchens, bathrooms and other high-moisture areas hygienic.
Can I do grout colour sealing myself?
We do not recommend this as a DIY project, as proper application and quality of product are key. Grout also needs to be carefully inspected first, as it may not be in the best condition to be sealed. Professional sealing ensures durability, accurate colour blending and long-lasting protection.
Why hire BadGrout for grout sealing?
Our experts use professional-grade sealants, blend colours flawlessly, prevent stains and moisture, and deliver fast, reliable results with proven customer satisfaction in Hamilton.
Glass Protection
Do I need cleaning chemicals after application?
No. Once sealed with our nano-ceramic coating, glass stays cleaner longer without harsh cleaners or frequent maintenance.
Can ceramic protection be applied to all glass surfaces?
Yes. We safely apply our nano-ceramic sealer to showers, windows, doors and many other glass surfaces to create long-lasting protection.
Does glass protection reduce cleaning time?
Absolutely. Treated glass stays slick and resists grime, so you spend far less time cleaning and do not need chemicals.
How do technicians prepare the glass before protection?
We use professional cleaners and tools to remove soap scum, hard water stains and dirt before sealing for the best results.
Will ceramic protection change the look of my glass?
No. Our nano-ceramic sealer enhances the natural clarity and shine of your glass, giving it a polished, pristine look without altering its appearance or creating any cloudy or streaky effect.
How do you maintain glass after protection?
Maintenance is easy. Simply rinse or wipe the glass with water when needed. The nano-ceramic seal repels dirt, stains and water spots, eliminating the need for harsh cleaning chemicals.
Can I apply the protection myself?
Applying ceramic protection requires professional training. Our technicians clean thoroughly and apply two precise coats of nano-ceramic sealer to ensure maximum durability, protection and streak-free results that last long-term.
Is ceramic protection safe for all surfaces?
Yes. Our nano-ceramic coating is safe for glass and most hard surfaces. It creates a protective, slick layer without causing scratches, discolouration or damage, keeping your surfaces safe and clear.
What if my glass already has heavy stains?
No problem. Our technicians first remove stubborn hard water stains, soap scum and residue, then apply the nano-ceramic seal, restoring clarity while providing long-lasting protection and easy maintenance.
Care & Maintenance
How do I maintain my tiles and grout after your services?
Maintenance is simple: sweep and vacuum regularly, mop occasionally and avoid harsh chemicals. Protective treatments like colour sealing and clear coating extend cleanliness and prevent stains.
Why is a bathroom exhaust fan important?
A working exhaust fan removes humidity, prevents mould and mildew growth, and protects grout and tile longevity. Keep it clean and free of dust for optimal performance.
Should I vacuum before washing my floors?
Yes. Vacuuming first removes dirt and debris, preventing scratches and ensuring cleaner, streak-free tiles. It also enhances the effectiveness of your tile and grout cleaner.
How does your cleaner handle mould and mildew?
Our cleaner is microbial-based, actively breaking down mould and mildew while cleaning tiles and grout. It’s highly concentrated and environmentally friendly, providing superior, long-lasting results.
Can your cleaner replace other household cleaning products?
Yes. It’s multi-purpose, highly concentrated, and effective on various surfaces, allowing it to replace multiple cleaning agents while remaining safe, eco-friendly, and residue-free.